The following confirms the terms and conditions on which we supply any of the products listed on our website to you. Please read these terms and conditions (terms of service) carefully before ordering any Products from our website. Please understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

1. How the contract is formed between you and us

a) After placing an order, you will receive an e-mail from us acknowledging we have received it. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been shipped (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
b) The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in the separate Dispatch Confirmation.

 2. Consumer rights

a) If you are a consumer, you may cancel a Contract at any time within 14 days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy set out below.
b) To cancel a Contract, you must inform us and return the Product(s) to us immediately, in the same condition in which you received them, in the original packaging and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

 3. Availability and delivery

We will always try to deliver goods to you within 5 working days subject to availability. We may deliver the goods in several consignments but will not charge any extra delivery for this.

 4. Risk and title:

a) The Products will be at your risk from the time of delivery.
b) Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

5. Price and payment

a) The price of any Products will be as quoted on our web site from time to time, except in the case of an obvious error.
b) These prices include VAT at the prevailing rate and also include delivery costs.

c) Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Delivery Confirmation.
d) Payment for all Products must be by credit or debit card.

6. Our returns and refunds policy

a) When you return a Product to us, because you have cancelled the Contract between us within the 14 day period, we will process the refund due to you as soon as possible after we receive the Product from you and, in any case, within 30 days of the day we receive the Product from you. In this case, we will refund the price of the Product in full. You will be responsible for the cost of returning the item to us.
b) If you are returning a Product to us, you are responsible for the safe delivery of the Product back to the address specified in our response to your returns request. We therefore recommend using a tracked, insured shipping method. 
c) We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

7. Our liability

a) We warrant to you that any of the Products purchased through our site are of satisfactory quality and fit for the purposes they are commonly supplied for.
b) Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
c) We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:

(1) loss of income or revenue
(2) loss of business
(3) loss of profits or contracts
(4) loss of anticipated savings
(5) loss of data
(6) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise; provided that this clause

8. Overseas customers

a) If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
b) Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

9. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

10. Notices

All notices given by you to us are submitted to sales@ftcdirect.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified above. Notice will be deemed to be received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

11. Transfer of rights and obligations

a) The contract between you and us is binding on you and us and on our respective successors and assigns.
b) You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
c) We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

12. Events beyond the Parties reasonable control

a) We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
b) A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following.

(1) Strikes, lock-outs or other industrial action.
(2) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(3) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(4) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(5) Impossibility of the use of public or private telecommunications networks.
(6) The acts, decrees, legislation, regulations or restrictions of any government.

c) Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our best endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

13. Waiver

a) If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
b) A waiver by us of any default shall not constitute a waiver of any subsequent default.
c) No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12.

14. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

15. Entire agreement

a) These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
b) We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
c) Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

16. Our right to vary these terms and conditions

a) We reserve the right to revise and amend these terms and conditions from time to time.
b) You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

17. Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.